Website information
Privacy Notice
How information submitted through this website is used when you contact CustomAlu Windows.
Last updated: 10 September 2026
Information you provide
We may receive your name, business email, company, destination, product interest, quantities and project requirements. You may separately send drawings by email or WhatsApp. Do not send payment card details, identity documents or unrelated sensitive information.
How we use it
We use enquiry information to respond, clarify specifications, coordinate quotations, follow up your requested project and maintain website and email delivery.
Who may receive it
Relevant requirements may be shared with production partners or service providers only where needed to review products, quotation or delivery. Hosting, email and communication providers process information while operating their services.
Technical records and external services
Hosting and security systems may record IP address, browser, requested pages and timestamps. External services such as WhatsApp have their own privacy practices.
Retention and your requests
Website email-delivery logs are currently configured for 14-day retention; mailbox and project records may be kept longer for follow-up, orders and applicable recordkeeping. You may request access, correction, deletion or an end to follow-up by email. sale@customaluwindows.com.
Contact
This notice covers website enquiries. Order terms and project-specific confidentiality arrangements are agreed separately.
CustomAlu Windows
Email: sale@customaluwindows.com
Units 15-15, Building A, Haiyuan City, Pinghu District, Shenzhen, Guangdong Province, China